Need Help? - Online Casino Guides

Online Casinos Guides

Whether you need help to decide which online casino to join, in understanding how online casino's bonuses work or just need to know the rules of how to play Blackjack, we have the information for you here.

See our How to Play Casino Game Guides and Frequently Asked Questions below...

Which Casino should I join?

There are hundreds of different online casinos and they all offer some kind of incentive or reward for joining and playing games. Choose wisely and join a casino you can trust. Consider these points before you subscribe to an online casino.

1. Where the casino is licensed
2. What software the casino uses
3. What banking methods are available
4. What level of customer support is available
5. Is the casino a recognisable brand
6. Does a third party audit the casino
   
   

All good online casinos will have this information freely available and most online casinos are perfectly safe and reputable. If you follow these online casino guidelines you can be reassured that games are fair and you will be paid your winnings in a timely manner.

How do I know if the Casino is reputable?

There is a wealth of information online from which players can review and assess different online casinos. Comparison tables will offer you a basic insight comparing statistics across various casinos. Player reviews will give you first hand advice and hopefully steer you away from the rogues. Avoid sites that use confusing and over complicated terms and conditions and if as a player you have any kind of negative experience then think about choosing another.

Whilst there is currently no central organisation to regulate online casinos, some independent bodies have been formed to monitor the industry. eCOGRA awards certificates of approval to online casinos to ensure that certain standards are maintained. They consider a number of factors, including the casinos customer support network, marketing practices, payout and banking systems, and that their games are 100% random and fair. Casinos with this level of certification should be favoured.

Choosing an online casino is an exciting venture, and online gaming can be an enjoyable experience by ensuring you choose a respected, regulated casino that is audited regularly and properly licensed.

Every casino featured on this site has been carefully reviewed to guarantee that they are genuine operators who will respect the player by giving a fair game and paying promptly.

What are Casino Bonuses?

Casino bonuses are paid after making a deposit with a casino and there are some very attractive offers available. The casino will also work hard to keep you as a customer by offering additional rewards and bonuses as you play. Make sure you are aware of the terms and conditions as there may be tie-ins such as a minimum deposit.

See Casino Bonuses Explained for more information

Our Casino bonus reviews list all our sponsor's current bonus offers, there is bound to be a great deal in there for you.

How do I collect my winnings?

Before opening an account with a casino look at the payment options on offer. The casino ought to offer a number of different ways to deposit and withdraw funds, all casinos will offer payment by credit card. Look for a range of systems such as NETeller, more established casinos will have invested time in building up a range of payment options. The online casino's banking section should have this information to view, along with all the relevant fees involved. Choose the most cost effective and appropriate method for you.

Swift responses to a request to collect winnings is critical, if you experience slow payment it is time to rethink your loyalty to that casino.

Payout percentages should be reviewed on a monthly basis by an independent auditor and published somewhere on the website, be sure to check this information now and again.

What level of Customer Support should I expect?

Choosing a respected online casino will be beneficial to you as a player, it will give you confidence to know that should there be a problem, there are the systems in place to resolve them quickly and efficiently. Check how the casino can be contacted. There should be a range of contact options, from email to free or local telephone numbers.

Although most people will probably never have to use it, a reliable customer service will prove to be invaluable should a technical or banking problem occur. The best thing a casino can offer is a 24-hour telephone helpline or a live chat feature for providing instant assistance. Look for these features in our Casino review section.